Thursday, September 11, 2014

Hastings shopping centre - a snapshot of the way the world SHOULD work.

Mum and dad moved (finally!) from their house Dromana to a retirement community in Hastings in early 2012. They agreed very soon after the move that they should have done it about 5 years earlier - but better late than never.

There's no doubt that they couldn't have lived in the old house had they both been as ill as they became, so the move was timely. Mum is there on her own now and I can visit a couple of times a week, comfortable in the knowledge that she has a secure and safe home, surrounded by caring - but not interfering - neighbours. My cousin Elaine lives 10 minutes away - an extra safety-net.

Hasting could well be described as "God's Waiting Room". Go for a walk any weekday through the shopping centre and you won;t have to look our for Hoons On Skateboards - it's Seniors On Scooters you'll see weaving in and out of the pedestrians on Main Street.

Every shop or business we visit recognises this demographic bias in the area and makes sure that they are alert and empathetic to their customer base.

Cafe staff hold the door when they see mum coming (she's an a 4 wheel walker, not an electric scooter) and make sure they find her a table where she has access. They escort her through the back doorway to the WC and make sure she's OK getting back inside on her own.

Banks staff, post office personnel, the wonderful staff at the local pharmacy - all of them go out of their way to help the aging members of the local community. The average age of those in Mum's doctor's waiting room would be 70+ - and that's allowing for kids with their parents all bringing the mean average down.

It stands out to me because I see the opposite when I go to busy shopping areas, whether it be Chadstone or Prahran or the Melbourne CBD. That's why I think Hastings is, sadly, the exception and other locations, where older people receive little or no special consideration are the norm.

So hats off to Hastings!

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